Tailwind Hour Privacy Policy

Information We Collect

When you register for or use Tailwind Hour, we may collect the following information:

• Personal Information: Your name, email address, and mobile phone number.

• Messaging Preferences: Your selected content interests and preferences for personalized nightly SMS text messages.

• Profile Information: An optional profile photograph.

• Subscription Information: Your subscription status and billing-related details. Payments are processed securely by Stripe. Tailwind Hour does not directly store your full credit card information.

• Usage Information: Basic account activity, login records, and technical information necessary to maintain service functionality and security.

• SMS Consent Information: Records of your consent to receive SMS text messages, including applicable consent dates, methods, and preferences.

How We Use Your Information

We use the information collected to:

• Deliver personalized nightly SMS text messages, generally between 10:30 PM and midnight.

• Provide subscription-related notifications and customer service communications.

• Manage accounts, billing, and subscription services.

• Authenticate users and protect accounts through Supabase.

• Respond to questions, support requests, and account inquiries.

• Maintain and improve the security and functionality of our services.

• Comply with applicable legal and regulatory requirements.

We do not sell your personal information to third parties.

SMS Text Messaging and Consent

By voluntarily providing your mobile phone number and expressly opting in to receive SMS text messages from Tailwind Hour, you authorize Tailwind Hour to send you recurring personalized nightly text messages at the mobile number provided.

SMS consent is not a condition of purchasing any goods or services.

Our SMS messaging program includes:

• Program Name: Tailwind Hour

• Message Purpose: Personalized nightly content and subscription-related communications.

• Message Frequency: Approximately one personalized SMS text message per night, with occasional service-related notifications.

• Message and Data Rates: Message and data rates may apply depending on your mobile carrier and wireless plan.

• Opt-Out: You may reply STOP to any SMS message to unsubscribe from future recurring text messages.

• Help: Reply HELP to any SMS message for assistance, or contact us using the contact information provided on our website.

After you send STOP, you may receive a final confirmation message. No further recurring program messages will be sent unless you opt in again.

You may also manage your messaging preferences through your account settings where available.

SMS Consent and Mobile Information Sharing

Tailwind Hour does not sell, rent, share, or disclose mobile phone numbers or SMS opt-in consent information to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their marketing purposes.

We may provide mobile phone numbers and information necessary to deliver SMS messages to authorized messaging service providers solely for the purpose of operating our SMS text messaging service.

These service providers are not authorized to use your mobile information for their own marketing or promotional activities.

Third-Party Service Providers

We use trusted third-party service providers to operate Tailwind Hour, including:

• Stripe: To securely process subscription payments.

• Supabase: To provide database hosting, authentication, and account management.

• SMS Delivery Providers: To transmit authorized SMS text messages to subscribers.

These providers receive only the information reasonably necessary to perform their services and are expected to protect personal information appropriately.

We do not share customer information with advertisers for their independent marketing purposes.

Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and loss.

We retain personal information for as long as reasonably necessary to provide our services, maintain accounts, comply with legal obligations, resolve disputes, and enforce our agreements.

When you request account deletion, we will delete or de-identify eligible personal information, subject to applicable legal, security, and recordkeeping requirements.

Your Privacy Choices

You may exercise the following choices:

• Update your name, mobile phone number, and content preferences through your account settings.

• Remove your optional profile photograph.

• Cancel your subscription through Settings > Subscription.

• Withdraw consent for recurring SMS text messages at any time by replying STOP.

• Request assistance with SMS messaging by replying HELP.

• Request deletion of your account and associated personal information by contacting Tailwind Hour.

Opting out of SMS messages does not automatically cancel a paid subscription. Subscription cancellation must be completed separately.

Changes to This Privacy Policy

Tailwind Hour may update this Privacy Policy periodically to reflect changes in our services, business practices, or applicable legal requirements.

Updates will be published on our website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS text messaging practices, please contact Tailwind Hour through the contact information published on our website.

• Tailwind Hour

• Website: https://www.thetailwindhour.com

• Support Email: info@thetailwindhour.com

Your privacy matters to us. Tailwind Hour is committed to responsible handling of personal information and transparent SMS text messaging practices.